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Open the tracking link from your confirmation text or email. It shows the live status, the restaurant's address and a message thread to the counter. If the link is gone, call the restaurant — the number is on their ordering site.

Use Messages on your order page as early as possible; the kitchen sees it immediately. Once food is being prepared the restaurant decides what it can still change. Refunds to cards appear in 5–10 business days.

The restaurant removes the item and refunds its share including tax and fees to your original payment, or asks you whether to continue with the rest of the order. You will get a text or email either way.

Reply STOP to any message, or turn off Text offers in your account. Essential order updates still arrive for orders you place. See the SMS Terms.

Sign up, add your menu (import from a photo or type it), connect payments, and share your link. Most restaurants are live the same day. The dashboard's onboarding checklist walks through each step.

Two plans, month to month: Flex with a lower monthly fee plus a small percentage on online orders, and Flat with a higher monthly fee and no per-order platform fee. Card-processing fees from your payment processor are separate. See Pricing.

Yes. The till supports cloud-connected card terminals and Tap to Pay, plus network or USB receipt printers with a cash drawer. Settings → Device manager tests each one.

Restaurants export orders, customers and payroll as CSV from the dashboard. Guests can request a copy or deletion from their account page or by writing to us; we verify the request against the phone or email on the account.